Return Policy

All VRS Design products sold on our website have a 30-day Money Back Guarantee. If you are not completely satisfied with your purchase,you can return your item by mail within 30 days after date of delivery for a full item refund issued in the original form of payment.

Please submit a return request through our contact form by selecting the Subject Returns. Please include your Name, Email Address, 9-digit Order number and Reason For Return with your message. Our support team will contact you within 24 hours to process your return request.

  • Product must have been purchased directly from
  • A valid order confirmation number from must be provided with your return request
  • Item(s) must be in like-new resalable condition
  • Sender will be responsible for any incurred shipping rates for the item being returned.
  • Shipping & handling fees are not refunded.

For defective, damaged in transit, or incorrectly sent orders
We hold responsibility for our products and would like to help you resolve any issues you may have. Please submit a return request through our contact form by selecting the Subject Returns and let us know for which reason you are requesting a return. If you qualify for a return you will be provided with a prepaid shipping label. You must ship the item back within 30 days of your delivery for a full refund or replacement item. If you believe the product was damaged in transit, photographs are recommended to expedite your request. Requests sent after 30 days will be considered but product must be shipped back at customers cost.

Returns without a prepaid label:

  1. Include the original packing list or printout of the order confirmation email you received with item(s) in a secure shipping package
  2. Ensure there are no other shipping or tracking labels attached to your package
  3. Purchase postage through a trackable shipping service. VRS Design is not responsible for any returns that get lost or stolen while in transit
  4. Mail your return to:

    VRS Design
    Attn: Return
    255 N. Berry St
    Brea, CA 92821

Returns with a prepaid shipping label:

  1. Include the original packing list or printout of the confirmation email you received with item(s) in a secure shipping package
  2. Ensure there are no other shipping or tracking labels attached to your package
  3. Affix the pre-paid shipping label to your package
  4. Drop off your package in a mailbox, with your postal carrier, or any authorized USPS facility


We offer both domestic and international shipping. Shipping methods and typical delivery times are shown below. Tracking numbers are provided for all shipping methods with the exception of First Class Mail for international Orders.

Delivery times are indicated for orders placed before 11am PT and after an order is shipped. Once an order leaves our facilities delivery is subject to the Terms of Service provided by the carrier. Delivery time and rates vary by destination.

Domestic Shipping Information
First Class Mail (Economy) Priority Mail Priority Mail Express
Shipping Location within the United States 3-5 Business Days 1-3 Business Days 1-2 Business Days
Shipping Location within California 3-5 Business Days 1 Business Day 1 Business Day Guaranteed
Cost Free Beginning at $6.45 $22.95
International Shipping Information
USPS/APC Shipping First Class International(Tracking not provided) Priority Mail International Priority Mail Express International
International Shipping Locations(USPS) Varies by destination 7-14 Business Days 3-5 Business Days
Cost Begginning at $13.75 Begginning at $41.75 Begginning at $54.75

Warranty Policy

VRS Design’s Limited One-Year Warranty
Verus USA LLC (VRS Design) offers a One Year Limited Warranty on a majority of VRS Design products. VRS Design products purchased from distributors or resellers are not covered by the 1 year limited warranty. The VRS Design warranty is non-transferable and covers only the original end buyer. Certain VRS Design products may be subject to different warranties, which will be explicitly stated below. Examples of products with different warranties are, but not limited to, Iron Shield Series, Iron Bumper Series, and the Dandy Klop Diary Series. Please use the online form to contact the VRS Design Customer Support Team for more information regarding differing warranties. VRS Design warrants the product against defects in materials and workmanship for a period one (1) year from the date of original purchase (“Warranty Period”). Defects are imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear caused by the owner are not covered under this warranty. If a defect arises and a valid claim is received by VRS Design within the Warranty Period, at its option, VRS Design will repair the product or exchange the product with a functionally equivalent new product. If the product is exchanged, the replacement product becomes your property and the defective product becomes VRS Design’s property.

VRS Design General Defect Warranty

The following products come with a 90-day general warranty:

-Iron Shield Series

-Iron Bumper Series

-Dandy Klop Diary Series

Limitations on Warranty
Our warranty does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. The warranty does not cover damage to your device as a result of the use of any VRS Design product. VRS Design will not be liable for any indirect, incidental, or punitive damages arising from the use of any VRS Design product. The VRS Design limited warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property. VRS Design reserves the right to send a replacement product of similar value and design. Product replacements are only covered by the warranty of initial purchase and do not extend the length of warranty. Warranty replacements are provided based on product availability, and extend only within the same device or product line as the original purchase. Product line substitutions, including color changes are not available. To the maximum extent permitted by law, VRS Design is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the VRS Design product. Only items purchased from VRS Design will be eligible for this warranty. If the purchase was made through Amazon Fulfillment Services, please contact Amazon directly for their own policies.

No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, expressed or implied. VRS Design specifically disclaims any and all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose. If VRS Design cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No VRS Design reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

**All terms and conditions for any and all warranties are subject to change under the sole discretion of Verus USA**

Proof of purchase is required to file a warranty claim. On all warranty claims, VRS Design reserves the right to decline a warranty for insufficient documentation or for product defects that are not verifiable. To verify the defect, we may ask you to, for example, send a photograph of your damaged case, return your product to us for warranty coverage verification, or provide such other proof to allow us to determine the validity of warranty coverage on your claim.

Obtaining Warranty Service
You must mail back your original product to Verus USA. Please use the online form to contact the VRS Design Customer Support Team for any questions regarding warranty.

Return packages to:
Attn: Warranty Department
255 N Berry Street
Brea, CA 92821

You are responsible for shipping charges to and from you to Verus USA. We highly recommend adding a tracking number on the return. Verus USA is not liable for lost packages during the return transit. Please allow 3-5 business days for your claim to be processed. Once your claim is approved, your warranty replacement will be shipped via USPS First Class Mail. If you would like the item more quickly, we are happy to ship the item with an expedited service at your expense.

** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties **