VRS Design 30-Day Money Back Guarantee
- VRS Design products purchased directly from the VRS Design website have a 30-day Money Back Guarantee.
- If you are not completely satisfied with your purchase, you can return your item by mail within 30 days after date of delivery for a full item refund issued in the original form of payment.
- Product must have been purchased directly from www.vrsdesign.com
- You must have a valid order number from www.vrsdesign.com
- Return item(s) must be in their original packaging without any missing contents
- Return item(s) must be in like-new resalable condition
- Refunds are for product only and original shipping charges are non-refundable
- Verus USA, LLC (VRS Design) is not responsible for return shipping charges
- Return item(s) made after 60 days and not in their original packaging or missing contents may be subject to a 15% restocking fee
How to Request a Refund
- Submit a RMA request below.
- Please provide your original order number and the reason for return.
- You will receive an email confirmation for your RMA request which will include your RMA number. Please allow up to 48 hours for your return request to process.
- Once you ship your return, please allow up to 15 days for your package to reach our facilities and be processed with our RMA team. You will receive an email confirmation of your credit once it has been issued.
*Verus USA, LLC (VRS Design) is not liable for any Lost or Stolen return packages during transit/delivery.
Please send returns to:
255 N. Berry St.
Brea, CA 92821
We offer both domestic and international shipping. Shipping methods and typical delivery times are shown below. Tracking numbers are provided for all shipping methods with the exception of First Class Mail for international Orders.
Delivery times are indicated for orders placed before 11am PT and after an order is shipped. Once an order leaves our facilities delivery is subject to the Terms of Service provided by the carrier. Delivery time and rates vary by destination.
|First Class Mail (Economy)||Priority Mail||Priority Mail Express|
|Shipping Location within the United States||3-5 Business Days||1-3 Business Days||1-2 Business Days|
|Shipping Location within California||3-5 Business Days||1 Business Day||1 Business Day Guaranteed|
|Cost||Free (up to 5 lb)||Beginning at $6.45||$22.95|
|USPS/Globegistics Shipping||First Class International (Tracking not provided)||Priority Mail International||Priority Mail Express International|
|International Shipping Locations(USPS)||Varies by destination||7-14 Business Days||3-5 Business Days|
|Cost||Beginning at $13.75||Beginning at $41.75||Beginning at $54.75|
VRS Design Limited 1-Year Warranty Disclaimer*
Verus USA LLC (VRS Design) offers a 1-Year Limited Warranty on a majority of VRS Design
products. VRS Design products purchased from distributors or resellers are not covered by the 1
year limited warranty. The VRS Design warranty is non-transferable and covers only the original
end buyer. Certain VRS Design products may be subject to different warranties, which will be
explicitly stated below. Examples of products with different warranties are, but not limited to,
Accessories, Backpacks, and Chargers.
Please use the online form to contact the VRS Design Customer Support Team for more information regarding differing warranties. VRS Design warrants the product against defects in materials and workmanship for a period one (1) year from the date of original purchase (“Warranty Period”). Defects are imperfections or flaws that are produced by a manufacturing error. VRS Design reserves the right to charge a small shipping and handling fee in connection with the fulfillment of any valid claim.
VRS Design 90-Day General Defect Warranty*
The following Verus/VRS Design products come with a 90-day general defect warranty from the date of original purchase:
- - Accessories
- - Backpacks
- - Chargers
- - Iron Shield Series
- - Iron Bumper Series
- - Dandy Klop Series
Exclusions and Limitations
Accidental drops, installation failures, normal wear and tear or misuse/abuse or modification of the
product caused by the owner are not covered under this warranty. If a defect arises and a valid
claim is received by VRS Design within the Warranty Period, at its option, VRS Design will repair
the product or exchange the product with a functionally equivalent new product. If the product is
exchanged, the replacement product becomes your property and the defective product becomes
VRS Design’s property.
VRS Design will not be liable for any indirect, incidental, or punitive damages arising from the use of any VRS Design product. The warranty does not cover damage to your device or any third party products that is used in or with any VRS Design product. The VRS Design limited warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.
Sole and Exclusive Remedy
Product replacements are only covered by the warranty of original purchase and do not extend the length of warranty. Warranty replacements are provided based on product availability, and extend only within the same device or product line as the original purchase. VRS Design reserves the right to send a replacement product of similar value and design. Product line substitutions, including color changes are not available. To the maximum extent permitted by law, VRS Design is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the VRS Design product. Only items purchased from VRS Design will be eligible for this warranty. If the purchase was made through Amazon Fulfillment Services, please contact Amazon directly for their own policies.
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, expressed or implied. VRS Design specifically disclaims any and all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose. If VRS Design cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No VRS Design reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
How to Submit a Warranty Claim:
Please use the online contact form to submit a warranty claim. Proof of purchase is required to file
a warranty claim. On all warranty claims, VRS Design reserves the right to decline a warranty for
insufficient documentation or for product defects that are not verifiable. To verify the defect, we
may ask you to, for example, send a photograph of your damaged case, return your product to us
for warranty coverage verification, or provide such other proof to allow us to determine the validity
of warranty coverage on your claim.
You must mail back your original product to Verus USA. Please use the online form to contact the VRS Design Customer Support Team for any questions regarding warranty.
Return packages to:
Verus USA, LLC
Attn: Warranty Department
255 N Berry Street
Brea, CA 92821
You are responsible for shipping charges to and from you to Verus USA. We highly recommend adding a tracking number on the return. Verus USA is not liable for lost packages during the return transit. Please allow up to 15 business days for your item to reach our facilities and your claim to be processed. Once your claim is approved, your warranty replacement will be shipped via USPS First Class Mail. If you would like the item more quickly, the item will be shipped with an expedited service at your expense.
*ALL TERMS AND CONDITIONS FOR ANY AND ALL WARRANTIES ARE SUBJECT TO CHANGE UNDER THE SOLE DISCRETION OF VERUS USA.
*ALL SALE AND PROMOTIONAL ITEMS WILL NOT BE ELIGIBLE FOR RETURNS, EXCHANGES, AND/OR WARRANTIES.