How do I track my order?

Track your order here using your 9-digit Order Number and Email.

When will my order be processed?

We process orders daily with the exception of Saturdays, Sundays, and major holidays. Orders must be placed before 11 a.m. PT to be processed the same day. Orders placed after 11 a.m. PT will be processed the next business day. If you place an order and do not receive a confirmation email within 24 hours, please let us know using the contact form and our support team will be happy to assist you.

When will my order be shipped?

Orders are generally processed within 24 hours, except on Saturdays and Sundays. However we would ask that you allow us 1-2 business days to fill your order. Shipment confirmation emails containing a tracking number will be sent to you when your order is shipped. A tracking number is included for all orders with the exception of First Class International orders.

I ordered the wrong item! Can I change or cancel my order?

To cancel your order please log into your account. If the Order Status for your order is Unfulfilled you can selectCancel or Edit.On the next page you will be given the option to Cancel or Edit your order.

Can I change my shipping address after I have already placed my order?

Once an order leaves our facilities, the address cannot be modified. Please make sure the correct shipping address is inputted before placing the order.

In the case where an order with an incorrect address is shipped, please contact the shipping carrier with your tracking number and request to redirect the package to the correct shipping address or hold the package at their facilities for a pickup.

What are my shipping options?

Use this text to answer questions in as much detail as possible for your customers.

Delivery times are indicated for orders placed before 11am PT and after an order is shipped. Once an order leaves our facilities delivery is subject to the Terms of Service provided by the carrier. Delivery time and rates vary by destination.

*One Orchard Design, Inc. (VRS Design) is not liable for any Lost or Stolen return packages during transit/delivery.

International orders may take up to 4 weeks to deliver due to varying customs processing times.

Any import duties or taxes charged by the recipient’s country and any carrier-related fees are the responsibility of the recipient of the order. These fees may vary widely from country to country. Please contact your local customs office for further information.

Domestic Shipping InformationDHL/USPSShippingStandard Mail (Economy)Priority MailPriority Mail ExpressShipping Location within the United States3-7 Business Days1-3 Business Days1-2 Business DaysShipping Location within California2-5 Business Days1-2 Business Days1 Business DayCostFree (up to 5 lb)Beginning at $6.45$22.95International Shipping InformationUSPS/Globegistics ShippingFirst Class International(Tracking not provided)Priority Mail InternationalPriority Mail Express InternationalInternational Shipping Locations(USPS)Varies by destination7-14 Business Days3-5 Business DaysCostBeginning at $13.75Beginning at $41.75Beginning at $54.75

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