We are responsible for our product conditions to our valued customers. Our job is to resolve any issues or inconvenience caused by defective products from VRS Design. We want you to have a positive experience every time you shop with VRS DESIGN. Please let us know if you have received any defective items by submitting a warranty claim via support@vrsdesign.com
VRS DESIGN INC. (“VRS”) warrants its VRS branded products (collectively, the “VRS Products”) against defects in material or workmanship under normal use for the applicable Warranty Period listed below for each category of products, subject to the terms and conditions set forth in this Limited Warranty
VRS Manufacturer Product Warranty
VRS offers a full 60 days limited manufacturer warranty on majority of VRS products. VRS products purchased from unauthorized distributors or resellers are not covered by the 60 days warranty program. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold directly by www.vrsdesign.com online stores are covered by these warranties. VRS products sold by any other seller(s) on these platforms will not qualify.
VRS General Defect Warranty.
All products come with a 60-day general warranty.
EXCLUSIONS AND LIMITATIONS
Non-Transferrable: This Limited Warranty is non-transferable and covers only the original end-user purchaser of the VRS Product.
Exceptions: The Limited Warranty does not apply to:
- Defects caused by normal wear and tear or otherwise due to the normal aging of the VRS Product
- Cosmetic damage, including but not limited to scratches, dents, and broken plastic, unless failure has occurred due to a defect in materials or workmanship
- Protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship
- Defects caused by accident, abuse, misuse, fire, or other external cause
Warranty Claim Process:
To submit a warranty claim, please contact us via email: support@vrsdesign.com
Please include your order number and at least 2 pictures of the VRS Products that is subject to the warranty request and an identification of the model of VRS product at issue. Please note that you are responsible for costs incurred in mailing VRS products any requested materials and information.
VRS 30-Day Money back guarantee
All products purchased directly from VRS are covered by our 30-day money back guarantee.
