Refund policy
RETURN & REFUND POLICY
30-Day Return Policy
VRS Design offers a 30-day return period for eligible products purchased directly from VRSDesign.com.
Customers may request a return within 30 days from the date of delivery.
To be eligible for a return, the product must:
- Have been purchased directly from VRSDesign.com
- Have a valid VRS Design order number
- Be returned within 30 days of delivery
- Be in like-new, resalable condition
- Include the original packaging and all included components
- Be free from excessive wear, damage, modification, or misuse
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to an error made by VRS Design.
Approved refunds are issued for the eligible product price only.
How to Request a Return
To request a return, please contact:
Please provide:
- Your original order number
- The product you wish to return
- The reason for the return
- Photos or video, if requested
Please allow up to 48 business hours for your return request to be reviewed.
Returns sent without prior approval may not be accepted or refunded.
Once your return request is approved, you will receive return instructions.
Return Address
Approved returns should be sent to:
VRS DESIGN
Attn: RMA Department
3240 El Camino Real
Suite 110
Irvine, CA 92602
United States
Do not send a return until your return request has been approved.
Customers are responsible for ensuring that the return package is properly addressed and shipped to the correct return address.
VRS Design is not responsible for return packages that are lost, stolen, damaged, misdelivered, or sent to an incorrect address before they are received by our facility.
We strongly recommend using a trackable shipping method and retaining your shipping receipt and tracking number until the return has been completed.
Refunds
Once the returned product is received and inspected, VRS Design will determine whether the return qualifies for a refund.
If approved, the eligible refund will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed.
Your bank, credit card issuer, or payment provider may require additional processing time.
If more than 15 business days have passed after your refund was approved, please contact:
Original shipping charges, expedited shipping charges, and return shipping charges are non-refundable, except where required by applicable law.
60-Day Product Warranty
VRS Design provides a 60-day limited product warranty for eligible U.S. orders purchased directly from VRSDesign.com.
The warranty period begins on the date of delivery.
During the first 30 days, eligible customers may request either a return under the 30-Day Return Policy or warranty assistance for a qualifying product issue.
From day 31 through day 60, the product is no longer eligible for a standard return or refund due to change of mind, preference, incorrect model selection, color preference, or other non-defect reasons.
During this period, VRS Design will only review claims involving a verified manufacturing defect or product quality issue.
What the 60-Day Warranty Covers
The limited warranty may cover verified defects such as:
- Manufacturing defects
- Material defects
- Structural failure under normal intended use
- Product components that fail due to a manufacturing or quality issue
VRS Design reserves the right to request photos, video, or additional information to verify the reported defect.
If a claim is approved, VRS Design may, at its discretion, provide:
- A replacement product
- A comparable replacement
- Store credit
- Another appropriate remedy
A refund may be offered when VRS Design determines that replacement is not practical or appropriate.
What the 60-Day Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Scratches, discoloration, or cosmetic wear from normal use
- Accidental damage
- Drops, impact damage, or crushing
- Improper installation
- Misuse or abuse
- Unauthorized modification
- Damage caused by third-party accessories
- Damage caused by using the product with an incorrect device model
- Customer preference or change of mind
- Incorrect color or model selected by the customer
- Loss or theft
- Damage to the customer's device itself
The 60-day warranty applies to VRS Design products only and does not cover phones, tablets, earbuds, watches, or other devices used with the product.
Claims After 60 Days
Standard returns and VRS Design's voluntary 60-day product warranty expire after 60 days from delivery.
Claims submitted after the warranty period may be declined.
VRS Design may choose to provide assistance outside the warranty period at its sole discretion, but doing so does not extend or renew the original warranty period.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive:
- A defective product
- A damaged product
- An incorrect product
- An incorrect quantity
please contact:
Please include your order number and supporting photos or video when requested.
VRS Design will review the issue and determine the appropriate resolution.
Incorrect Product or Device Model Ordered
Customers are responsible for confirming the correct device model, product, color, and compatibility before completing an order.
If the customer purchases the wrong product, model, or color, the item may qualify for a return only if the request is made within the 30-day return period and all return conditions are satisfied.
Incorrect model selection by the customer is not considered a manufacturing defect and is not covered by the 60-day product warranty.
Exchanges
VRS Design generally does not process direct exchanges.
Customers wishing to purchase a different product, model, or color should return the eligible item within the 30-day return period and place a new order.
International Orders
International orders shipped outside the United States are not eligible for VRS Design's voluntary 60-day product warranty or complimentary warranty replacement program.
International customers are responsible for verifying:
- Correct product
- Device model
- Compatibility
- Color
- Quantity
- Shipping address
- Applicable import requirements
before placing an order.
International shipping charges, duties, taxes, VAT, GST, brokerage fees, customs charges, carrier fees, and other import-related costs are non-refundable once incurred, except where required by applicable law.
International Returns
International returns may be accepted only when specifically approved by VRS Design and when permitted under applicable law.
Customers are responsible for all international return shipping costs and any duties, taxes, customs charges, brokerage fees, carrier fees, or other costs associated with returning the product to VRS Design.
Any refund will be considered only after the merchandise has been physically returned to VRS Design and inspected.
Original international shipping charges are non-refundable.
Any statutory consumer rights that cannot legally be waived or excluded remain unaffected.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of:
- An incorrect item shipped by VRS Design
- A verified VRS Design fulfillment error
- Another situation where VRS Design specifically agrees to cover return shipping
VRS Design is not responsible for return packages lost, stolen, damaged, or misdelivered before they are received at our facility.
We strongly recommend using a trackable shipping method.
Final Sale and Promotional Items
Products clearly marked as Final Sale are not eligible for voluntary returns or exchanges.
Certain promotional items may also be excluded from returns when clearly disclosed at the time of purchase.
Final Sale status does not eliminate any rights that cannot legally be excluded under applicable law.
European Union / EEA Consumer Rights
Where applicable consumer law provides a mandatory cancellation or withdrawal right, including certain orders shipped to consumers in the European Union or European Economic Area, those statutory rights will apply.
Where the legally required 14-day withdrawal period applies, eligible customers may exercise that right in accordance with applicable law.
Nothing in this Return & Refund Policy is intended to waive or restrict consumer rights that cannot legally be excluded.
Return Abuse and Fraud
VRS Design reserves the right to deny a return, refund, or warranty claim in cases involving:
- Return fraud
- Product substitution
- False claims
- Intentional damage
- Missing components
- Excessive or abusive return activity
- Other misuse of the return or warranty process
Additional verification may be required.
Questions
For return, refund, or warranty questions, please contact:
By purchasing from VRSDesign.com, customers acknowledge and agree to this Return & Refund Policy.