Shipping Policy

Free Shipping

Free standard shipping is available on orders of $34.99 USD or more shipped to the 48 contiguous United States and Washington, D.C.

Free shipping does not apply to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or other extended-area destinations.

Orders shipped to excluded or extended-area destinations are subject to the shipping rates displayed at checkout regardless of order value.

Free shipping applies to standard shipping only. Expedited or upgraded shipping services, when available, are subject to additional charges.

Order Processing

In-stock orders are typically processed and shipped within 1–2 business days.

Orders placed on weekends, holidays, or after 10:00 AM Pacific Time may begin processing on the next business day.

Our warehouse is closed on weekends and certain holidays.

Processing and shipping times may be extended during product launches, promotional events, holidays, or periods of unusually high order volume.

Once an order has entered processing or has been shipped, changes to the shipping address, shipping method, or order details may not be possible.

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Pre-Order and Back-Ordered Items

Orders containing one or more pre-order or back-ordered items may be held until all items in the order are available to ship.

The entire order may ship according to the latest estimated availability date among the items included in the order.

If you would like in-stock items to ship separately from pre-order or back-ordered items, we recommend placing separate orders.

Estimated availability and release dates are subject to change and are not guaranteed.

Domestic Shipping

Domestic orders are generally shipped via USPS.

Available shipping methods and rates are displayed at checkout and may vary based on destination, package weight, order value, and service level.

Standard domestic shipments may be shipped using USPS Ground Advantage® or another appropriate USPS service.

Expedited shipments may be shipped using USPS Priority Mail® or another available expedited service.

Delivery estimates shown at checkout or provided by a carrier are estimates only and are not guaranteed, unless the selected carrier service specifically provides a delivery guarantee.

Carrier delays caused by weather, natural disasters, operational disruptions, holidays, transportation issues, or other circumstances outside of VRS Design's control may affect delivery times.

Alaska, Hawaii, Puerto Rico, U.S. Territories and Military Addresses

Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, and other extended-area destinations are not eligible for VRS Design's free standard shipping promotion.

Applicable shipping charges will be displayed at checkout.

Delivery times to these destinations may be longer than delivery times within the contiguous United States.

Additional carrier restrictions or service limitations may apply depending on the destination.

International Shipping

International orders are primarily shipped via UPS or DHL.

Available international shipping services, rates, and estimated delivery times vary by destination and are displayed at checkout when available.

International delivery estimates do not include customs processing, customs clearance, inspections, local delivery delays, or delays caused by government authorities.

VRS Design cannot guarantee international delivery dates.

Customers are responsible for confirming that the products they purchase may legally be imported into and delivered to their destination country.

Customers are also responsible for confirming product compatibility, device model, color, quantity, shipping address, and all other order information before completing an international purchase.

International Duties, Taxes, VAT and Customs Fees

International customers are solely responsible for all import duties, customs duties, taxes, VAT, GST, brokerage fees, disbursement fees, customs clearance fees, storage fees, remote-area fees, carrier fees, and any other charges imposed by the destination country, customs authority, government agency, UPS, DHL, or another applicable party, unless a specific charge is explicitly collected by VRS Design at checkout.

Import duties, taxes, VAT, GST, brokerage fees, and other import-related charges are generally not included in the product price or shipping charge unless specifically stated at checkout.

VRS Design does not determine, control, or guarantee the amount of duties, taxes, VAT, GST, brokerage fees, customs charges, or other fees that may be assessed after an international shipment enters the destination country.

It is the customer's responsibility to understand the import laws, customs requirements, duties, taxes, fees, and regulations applicable to the destination country before placing an order.

By placing an international order with VRS Design, the customer acknowledges and accepts responsibility for all applicable import-related duties, taxes, customs charges, carrier charges, and fees.

VRS Design is not responsible for unexpected duties, taxes, VAT, GST, brokerage charges, clearance charges, customs charges, or other import-related expenses.

VRS Design is also not responsible for customs delays, customs holds, inspections, seizures, confiscations, import restrictions, or other issues resulting from the laws or regulations of the destination country.

Any statutory rights that cannot legally be excluded under applicable law remain unaffected.

Refused, Unclaimed or Abandoned International Shipments

Refusing a shipment, failing to claim a shipment, or refusing to pay applicable duties, taxes, VAT, GST, brokerage fees, customs fees, or carrier charges does not make VRS Design responsible for those charges.

Customers should review and understand the potential import costs before placing an international order.

If an international shipment is refused, rejected, undeliverable, or returned because the customer does not pay required duties, taxes, customs fees, brokerage fees, or other charges, any refund will be considered only after the merchandise has been physically returned to VRS Design.

If a refund is issued, the following amounts may be deducted from the refund where applicable:

• Original shipping charges
• Return shipping charges
• Duties or taxes charged to VRS Design
• Customs or brokerage fees
• Carrier fees
• Storage or handling charges
• Other costs incurred in recovering or returning the shipment

If a refused, abandoned, seized, confiscated, or unclaimed package is not returned to VRS Design, a refund may not be available.

Shipping fees, duties, taxes, VAT, GST, brokerage fees, customs fees, and other carrier or government charges are non-refundable once incurred, except where required by applicable law.

International Order Warranty

International orders shipped outside the United States are not eligible for VRS Design's voluntary 60-day product warranty.

Complimentary warranty replacements, warranty-related reshipments, and free replacement shipments are not available for international orders.

Customers placing international orders are responsible for confirming the correct product, device model, color, compatibility, and quantity before completing the purchase.

Shipping charges, duties, taxes, customs charges, and other international shipping expenses associated with an international order will not be reimbursed as part of a warranty request.

This international warranty limitation does not exclude any statutory consumer rights that cannot legally be waived or excluded under applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

VRS Design is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or otherwise undeliverable address provided by the customer.

If a package is returned to VRS Design because of an incorrect, incomplete, or undeliverable address, a refund for eligible merchandise may be issued after the package has been received and inspected.

Original shipping charges are non-refundable.

If the customer requests reshipment, additional shipping charges may apply.

Any additional carrier charges incurred because of incorrect or incomplete address information may be the customer's responsibility.

Lost, Delayed or Misdelivered Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operating conditions and service terms.

If a shipment appears to be lost or significantly delayed, please contact VRS Design so that we can review the shipment and, when appropriate, assist with a carrier investigation or claim.

Carrier investigations may require additional processing time.

If tracking information shows that a package has been delivered but the package cannot be located, customers should first check the delivery location, mailbox, parcel locker, household members, neighbors, building management, and the applicable carrier.

Carrier delivery confirmation, GPS information, photographs, or other carrier records may be considered when determining eligibility for a replacement or refund.

VRS Design does not guarantee replacement or refund solely because a customer reports that a package cannot be located after the carrier has confirmed delivery.

Any rights provided by applicable law remain unaffected.

Split Shipments

VRS Design may split an order into multiple shipments when necessary.

If an upgraded shipping method was purchased, the upgraded shipping method will generally apply to the initial shipment unless otherwise stated.

Additional shipments may be sent using standard shipping.

Customers will not normally be charged additional shipping fees solely because VRS Design chooses to split an order into multiple shipments.

Shipping Delays

Delivery dates and transit times are estimates unless specifically guaranteed by the applicable carrier service.

VRS Design is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation interruptions
• Labor disruptions
• Holidays
• Government actions
• Customs processing
• Security inspections
• Import restrictions
• Incorrect or incomplete customer information

Special Considerations

All orders are subject to review and approval based on the information provided at checkout.

Orders may be delayed or placed on hold for additional fraud prevention, payment verification, address verification, or security review.

VRS Design may contact the customer to request additional information before an order is shipped.

If an ordered item becomes unavailable or is found to be out of stock, VRS Design may contact the customer regarding a replacement, alternative product, back order, cancellation, or refund.

VRS Design reserves the right to select an appropriate shipping service or carrier when necessary, provided that the selected service is reasonably comparable to the shipping method purchased by the customer.

By placing an order with VRS Design, the customer acknowledges and agrees to this Shipping Policy.